Find answers to common questions about Auri & Poem, whose brand domain is auriandpoem.com.
How much does shipping cost?
Standard shipping is free on all orders, with no minimum order value.
When will my order arrive?
Allow 1-2 business days for order preparation, followed by an estimated 7-10 business days for shipping. Preparation and shipping are separate periods. Business days exclude weekends and public holidays. Carrier or customs delays may affect delivery. See our Shipping Policy.
Where do you ship from?
We dispatch from our company address: Room 4, 16/F, Ho King Commercial Centre, 2-16 Fa Yuen Street, Mong Kok, Kowloon, Hong Kong.
Can I change my delivery address?
Email service@auriandpoem.com as soon as possible with your order number and the correction. We will check whether the address can still be changed. Changes may not be possible after dispatch.
Can I return an item?
You may request a return within 30 days after receiving your order. Items must be unused and in a condition suitable for resale. Email us with your order number and the items you wish to return.
Who pays for return shipping?
You cover return shipping for reasons unrelated to an error or issue caused by us. We cover return shipping when the return is our responsibility, including incorrect, damaged or defective items. Contact us to arrange the return.
When will I receive my refund?
For items that meet the return conditions, we issue your refund to the original payment method within 10 calendar days after receiving the returned items. Your bank or payment provider may take additional time to show the refund. We do not charge restocking fees or additional refund fees.
Where should I send a return?
Our return address is DAAN FASHION JEWELRY CO., LIMITED, Room 4, 16/F, Ho King Commercial Centre, 2-16 Fa Yuen Street, Mong Kok, Kowloon, Hong Kong. Email us for instructions and read the Returns & Refunds Policy before sending your return.
What if my item is damaged or incorrect?
Email us with your order number and a description of the issue. Add photos if available. We will help resolve the problem and cover return shipping where the issue is our responsibility.
How can I contact you?
Email service@auriandpoem.com. Auri & Poem is operated by DAAN FASHION JEWELRY CO., LIMITED. Our business, shipping and return address is the same address listed above.