Privacy policy

Auri & Poem (brand domain: auriandpoem.com) is operated by DAAN FASHION JEWELRY CO., LIMITED.

Last updated: November 3, 2026

This policy explains how Auri & Poem, operated by DAAN FASHION JEWELRY CO., LIMITED, handles personal information when you visit auriandpoem.com, place an order or contact us.

Information we collect

We receive the information you provide when shopping or contacting us, such as your name, email address, billing and delivery addresses, telephone number if provided, order details and messages. Checkout also involves payment and transaction information handled by payment providers.

Our Shopify-powered store also receives device and browsing information, which may include your IP address, browser type, pages viewed and interactions with the store.

How we use information

We use information to process and deliver orders, provide customer support, handle returns and refunds, protect against fraud, maintain the store and meet recordkeeping obligations. If you subscribe to marketing emails, we use your email address for those messages; you can unsubscribe using the link in an email or by contacting us.

Shopify and other service providers

Shopify hosts our store. We share information as needed with providers involved in operating the store, processing payments, delivering orders and supporting customers. We may also disclose information when required by law or to protect against fraud and misuse.

Payment information is handled through the checkout payment providers. Shopify and those providers handle information under their own applicable privacy terms. Learn more in Shopify's Privacy Policy.

Cookies and your choices

The store uses cookies and similar technologies to support functions such as your cart, checkout, security and saved preferences. Analytics technologies may help us understand store use. Where required, optional technologies depend on your consent.

You can manage cookies through your browser and any privacy controls displayed in the store. Blocking necessary cookies may affect shopping or checkout. See Shopify's Cookie Policy for information about platform cookies.

Retention, security and international processing

We retain information for as long as needed to fulfil orders, provide support, resolve disputes and meet applicable obligations. We take reasonable steps to protect it, although no online system can guarantee absolute security. Information may be processed in countries other than where you live because Shopify and service providers operate internationally.

Your privacy rights

Depending on where you live, you may have rights to access, correct, delete or receive a copy of your information, object to certain processing, or withdraw consent. Email us to make a request or raise a privacy concern. We may need to confirm your identity, and some information may need to be retained to meet legal obligations. You may also contact your local data protection authority where applicable.

Contact and updates

For privacy questions, contact service@auriandpoem.com.

DAAN FASHION JEWELRY CO., LIMITED
Room 4, 16/F, Ho King Commercial Centre
2-16 Fa Yuen Street, Mong Kok
Kowloon, Hong Kong

We may update this policy as our practices change. The date above identifies the latest version.