Terms of service

Auri & Poem (brand domain: auriandpoem.com) is operated by DAAN FASHION JEWELRY CO., LIMITED.

Last updated: November 3, 2026

These terms apply to shopping with Auri & Poem at auriandpoem.com. The store is operated by DAAN FASHION JEWELRY CO., LIMITED. By using the store or placing an order, you agree to these terms and the policies linked below.

Products and orders

Product pages describe the items, available options and prices. Please review your selected options and contact details before checkout. Photographs aim to show products clearly; colours may vary with screen settings.

Orders depend on product availability and successful payment. If we cannot fulfil an order or discover a material pricing or listing error, we will contact you to explain the issue and arrange a correction or refund for any unfulfilled item. We will not substitute a different product without your agreement.

Prices and payment

Prices are displayed in the currency shown in the store. The checkout displays the order total and any applicable taxes before you pay. Available payment methods are shown at checkout. Standard shipping is free on all orders.

Shipping

Orders require 1-2 business days of preparation, followed by an estimated 7-10 business days of shipping. See the Shipping Policy for details.

Returns and refunds

You may request a return within 30 days after delivery. Items must be unused and suitable for resale. Refunds for eligible returns are issued within 10 calendar days after we receive the returned items; banks and payment providers may need additional time to show the credit.

Customers pay return shipping for reasons unrelated to our responsibility. We cover return shipping for issues caused by us. We charge no restocking or additional refund fee. See the Returns & Refunds Policy for the return address and instructions.

Using the store

Please provide accurate information and use the store lawfully. Do not misuse checkout, attempt unauthorised access or interfere with the store's security. You must be legally able to place an order or have the necessary permission to do so.

Privacy

Our Privacy Policy explains how personal information is handled when you shop or contact us.

Consumer rights and changes

Nothing in these terms excludes or limits rights or remedies that cannot be excluded under applicable consumer law. Updates to these terms will be posted here. Changes do not remove rights relating to orders already placed.

Contact

Email: service@auriandpoem.com

DAAN FASHION JEWELRY CO., LIMITED
Room 4, 16/F, Ho King Commercial Centre
2-16 Fa Yuen Street, Mong Kok
Kowloon, Hong Kong