Shipping policy

Auri & Poem (brand domain: auriandpoem.com) is operated by DAAN FASHION JEWELRY CO., LIMITED.

At Auri & Poem, standard shipping is free on all orders. There is no minimum order value.

Order preparation and delivery

• Preparation: 1-2 business days before dispatch.
• Shipping: an estimated 7-10 business days after dispatch.

Preparation time is additional to shipping time. Business days exclude weekends and public holidays. Delivery estimates may be affected by carrier delays or customs processing. We will help you check any delayed shipment.

Shipping origin

Orders are dispatched from our company address:

DAAN FASHION JEWELRY CO., LIMITED
Room 4, 16/F, Ho King Commercial Centre
2-16 Fa Yuen Street, Mong Kok
Kowloon, Hong Kong

Order assistance

For help with an address correction, delivery question or delayed parcel, email service@auriandpoem.com with your order number. Please contact us as soon as possible if your delivery address needs changing; a change may not be possible after dispatch.

For return information, see our Returns & Refunds Policy.